Last Updated: August 1, 2023
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the website at www.vicinitia.com (the "Service") operated by ViciNitia Pty Ltd ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
In these Terms, the following definitions apply:
To use certain features of our Services, you may need to register for an Account. When you register, you agree to provide accurate, current, and complete information and to update this information to maintain its accuracy. You are responsible for safeguarding your password and for all activities that occur under your Account. You agree to notify us immediately if you suspect any unauthorized use of your Account.
You must be at least 18 years old to create an Account and use our Services. By creating an Account, you represent and warrant that you are at least 18 years old.
You may not create more than one Account without our express permission. We reserve the right to terminate any duplicate Accounts.
We reserve the right to suspend or terminate your Account at any time for any reason, including but not limited to violation of these Terms. You may also terminate your Account at any time by contacting our customer service.
Estimates provided for automotive repair services are approximations based on standard labor charges and parts prices. All Estimates are valid for 30 days from the date of issue, unless otherwise specified. Additional charges may apply if:
We will make reasonable efforts to notify you and obtain your approval before proceeding with any work that exceeds the original Estimate by more than 10%.
Appointments scheduled through our Website or by phone are confirmed only when you receive a confirmation from us. We reserve the right to reschedule appointments due to unforeseen circumstances, emergencies, or resource availability. We will make reasonable efforts to notify you in advance if rescheduling is necessary.
You are responsible for dropping off and picking up your Vehicle at the agreed-upon times. If you are unable to pick up your Vehicle within 7 days after we notify you that the service is complete, we reserve the right to charge a storage fee of $25 per day.
Unless otherwise specified, we will use new, aftermarket, or reconditioned parts that meet or exceed manufacturer specifications. Upon your request, we can use Original Equipment Manufacturer (OEM) parts, which may affect the cost of repairs. We will return all replaced parts to you upon request, except for parts that must be returned to the manufacturer under warranty or exchange programs.
All repairs performed by ViciNitia come with a 12-month/20,000-kilometer warranty (whichever comes first) covering defects in workmanship and materials under normal use. This warranty does not cover:
Some parts may carry a manufacturer's warranty that differs from our service warranty.
We accept payment by credit card, debit card, electronic funds transfer, and cash. All credit card and debit card payments are processed through secure third-party payment processors.
Payment for services is due at the time of Vehicle pickup, unless alternative arrangements have been agreed upon in writing. For certain major repairs or special-order parts, we may require a deposit before beginning work.
If payment is not made at the time of Vehicle pickup or according to agreed-upon terms, we reserve the right to:
We reserve the right to update our prices for products and services at any time. Price changes will not affect confirmed Estimates within their valid period or services already in progress.
The Service and its original content, features, and functionality are and will remain the exclusive property of ViciNitia and its licensors. The Service is protected by copyright, trademark, and other laws of both Australia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ViciNitia.
By posting, uploading, or otherwise making available any content on our Website, including but not limited to reviews, comments, and feedback ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.
You represent and warrant that: (i) you own the User Content you post or have the right to grant the rights and licenses contained in these Terms; (ii) the User Content is accurate and not misleading; and (iii) the User Content does not violate these Terms or any applicable law.
When using our Services, you agree not to:
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
ViciNitia does not warrant that: (a) the Service will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Service is free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements.
To the extent permitted by law, in no event shall ViciNitia, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service; (c) any content obtained from the Service; and (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability shall be limited to the maximum extent permitted by law.
Under the Australian Consumer Law, consumers have certain rights which cannot be excluded, including guarantees as to the acceptable quality and fitness for purpose of goods and services. Nothing in these Terms will be read or applied so as to exclude, restrict or modify any condition, warranty, guarantee, right or remedy implied by law and which by law cannot be excluded, restricted or modified.
We may terminate or suspend your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your Account, you may simply discontinue using the Service or contact us to request Account deletion.
These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us: