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Yes, we recommend booking an appointment to ensure we can accommodate your service needs promptly. However, we do accept walk-ins for minor issues and diagnostics when possible. For major repairs or scheduled maintenance, an appointment will ensure we have the necessary parts and time available.

Service times vary depending on the type of service required. A standard oil change typically takes 30-60 minutes, while more comprehensive services may take several hours. For major repairs, your vehicle might need to stay with us for 1-3 days. We'll provide a time estimate when you book your appointment and keep you updated if anything changes.

Yes, we stand behind our work. All repairs come with a 12-month/20,000km warranty (whichever comes first) on parts and labor. This warranty covers defects in workmanship and materials under normal use. We use quality parts that meet or exceed manufacturer specifications to ensure reliability and durability.

Yes, we provide free estimates for all repair and maintenance services. For simple jobs, we can often provide an estimate over the phone. For more complex issues, we recommend bringing your vehicle in for a diagnostic assessment (fees may apply for detailed diagnostics, but will be credited toward any authorized repairs).

We offer a limited number of courtesy vehicles for customers with major repairs or services that require extended time. These are available on a first-come, first-served basis and must be booked in advance. For shorter services, we provide a comfortable waiting area with complimentary Wi-Fi and refreshments. We can also assist with arranging alternative transportation if needed.

Yes, our technicians are trained to work on all domestic and import vehicles, including petrol, diesel, hybrid, and electric models. We have the necessary diagnostic equipment and expertise to handle both common and specialized repairs for virtually all makes and models on Australian roads.