Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)
• Vehicle information (such as make, model, year, registration number, and service history)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Book a service appointment
• Subscribe to our newsletter
• Fill out a form on our website
• Participate in a survey or promotion
• Contact customer service
• Provide vehicle information for service

2.2 Automated Collection

When you visit our website, we may automatically collect certain information about your device and your interaction with our website using cookies, web beacons, and other technologies. For more details, please see our Cookie Policy.

2.3 Third-Party Sources

We may receive information about you from other sources, including:

• Business partners (such as payment processors and fraud detection services)
• Vehicle database providers (to verify vehicle details based on registration information)
• Parts suppliers (for warranty and recall information)
• Publicly available sources (such as social media platforms and public directories)

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send service reminders and maintenance notifications
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience on our website
• Maintain service records for your vehicle(s)
• Comply with legal obligations

4. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of ViciNitia, our customers, or others.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information
• Secure networks and servers
• Access controls and authentication procedures
• Regular security assessments
• Staff training on data protection

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords associated with your account.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You may request access to your personal information.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information.
• Restriction: You may request that we restrict the processing of your personal information.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to the processing of your personal information.
• Withdrawal of Consent: You may withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

6.1 Australian Privacy Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to request access to your personal information that we hold and to request its correction. If you would like to access, correct, or update your personal information, please contact us using the information provided in the "Contact Us" section below.

If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are a resident. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We use appropriate safeguards, such as standard contractual clauses approved by relevant authorities, to ensure that your personal information receives an adequate level of protection in the countries in which it is processed.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the personal information
• Whether we can achieve those purposes through other means
• The applicable legal, regulatory, tax, accounting, or other requirements

For vehicle service records, we typically retain information for as long as necessary to provide ongoing service and warranty support, which may extend several years after your last service with us.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Links

Our website may contain links to third-party websites and services that are not owned or controlled by ViciNitia. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every website you visit.

11. Cookie Policy

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By email: privacy@vicinitia.com
• By phone: +61 2 8765 4321
• By mail: Privacy Officer, ViciNitia, 123 Mechanic Street, Sydney, NSW 2000, Australia