About ViciNitia

Your trusted partner for quality auto repair services in Australia

Our Story

Founded in 2005, ViciNitia began as a small family-owned workshop with a simple mission: to provide honest, high-quality automotive repairs at fair prices. Our founder, Michael Thompson, had spent years working at dealerships and large chain repair shops where he saw firsthand how customers were often overcharged for unnecessary services or provided with subpar repairs.

Determined to create a better alternative, Michael established ViciNitia with a commitment to transparency, quality workmanship, and exceptional customer service. What started as a single location in Sydney has now grown to multiple workshops across Australia, but our core values remain unchanged.

Today, ViciNitia is recognized as one of Australia's most trusted auto repair services. We've built our reputation by treating every vehicle as if it were our own and every customer like family. Our team of certified mechanics continues to uphold Michael's original vision, providing reliable repairs and maintenance services that Australians can trust.

ViciNitia workshop in the early days

Our Mission & Values

Our Mission

To provide honest, high-quality automotive repairs and maintenance services that ensure the safety, reliability, and longevity of our customers' vehicles while delivering exceptional value and customer service.

Our Core Values

  • Integrity

    We believe in complete transparency and honesty in all our dealings. We only recommend services that are necessary and always explain our recommendations clearly.

  • Quality

    We use only quality parts and employ certified technicians who take pride in their workmanship. Every repair comes with our satisfaction guarantee.

  • Customer Service

    We treat our customers with respect and strive to exceed expectations. From clear communication to convenient scheduling options, we put our customers first.

  • Continuous Improvement

    We invest in ongoing training and the latest diagnostic equipment to ensure we can service all makes and models efficiently and effectively.

  • Community

    As a locally owned business, we're committed to giving back to the communities we serve through sponsorships, educational programs, and environmentally responsible practices.

Meet Our Team

Our team of certified mechanics brings decades of combined experience to every repair. We invest in continuous training to stay current with the latest automotive technologies and repair techniques.

Michael Thompson

Michael Thompson

Founder & Master Technician

With over 25 years of experience in automotive repair, Michael leads our team with his extensive knowledge and commitment to quality. He specializes in complex diagnostics and engine rebuilds.

Sarah Johnson

Sarah Johnson

Service Manager

Sarah ensures our workshop runs smoothly and that every customer receives exceptional service. With a background in both automotive repair and customer service, she bridges the technical and client-facing aspects of our business.

David Miller

David Miller

Lead Technician

David has been with ViciNitia for over 10 years and specializes in electrical systems and modern vehicle diagnostics. He holds multiple certifications and leads our team's technical training program.

James Parker

James Parker

Brake & Suspension Specialist

James brings 20 years of specialty experience in brake systems and suspension work. His attention to detail ensures that every vehicle leaves our shop with optimal handling and braking performance.

Emily Wilson

Emily Wilson

Customer Relations Manager

Emily ensures that every interaction with ViciNitia exceeds expectations. She coordinates our customer education programs and manages our digital communications and booking systems.

Robert Chen

Robert Chen

Hybrid & EV Specialist

As electric and hybrid vehicles become more common, Robert's specialized training ensures we're equipped to service these advanced powertrains. He leads our sustainable automotive initiatives.

Our Facility

Our state-of-the-art workshop is equipped with the latest diagnostic equipment and specialty tools to service all makes and models efficiently and accurately. We've invested in technology that allows us to diagnose complex issues in modern vehicles, while maintaining the capabilities to work on older models as well.

  • Advanced diagnostic computers for all vehicle makes
  • Specialized electric and hybrid vehicle service equipment
  • Precision alignment and suspension testing systems
  • Environmentally friendly fluid recycling systems
  • Clean, organized workspace with strict safety protocols
  • Comfortable customer waiting area with amenities

We maintain a clean, organized environment that reflects our commitment to professionalism and quality. Our workshop meets or exceeds all industry standards for safety and environmental responsibility.

Our Certifications & Affiliations

ASE Certified Technicians

All our mechanics hold Automotive Service Excellence certifications in their specialties

VACC Member

Proud member of the Victorian Automobile Chamber of Commerce

Green Garage Certified

Recognized for our environmentally responsible practices

Bosch Service Center

Authorized service provider with access to OEM-quality parts and training

EV Certified

Specialized training and equipment for electric and hybrid vehicle service

MTAA Member

Member of the Motor Trades Association of Australia

What Our Customers Say

"I've been taking my vehicles to ViciNitia for over 8 years now. They're always honest, thorough, and reasonably priced. I've never felt pressured to get unnecessary work done, and they take the time to explain everything clearly."

Customer

Jennifer Lawrence

Sydney, NSW

"After being quoted an outrageous amount at the dealership for repairs on my Holden, I decided to try ViciNitia based on Google reviews. They diagnosed the actual issue (which was much smaller than what the dealer claimed) and fixed it for a fraction of the price. They've earned a customer for life!"

Customer

Mark Robinson

Brisbane, QLD

"As a woman, I've had frustrating experiences at other shops where mechanics talk down to me or try to upsell unnecessary services. The team at ViciNitia has always treated me with respect and taken the time to explain issues in a way that's clear without being condescending. I highly recommend them!"

Customer

Sarah Thompson

Melbourne, VIC

"My Mazda broke down while I was on a business trip to Sydney. ViciNitia not only diagnosed and fixed the issue quickly, but they also helped me arrange a rental car and kept me updated throughout the process. Outstanding service that went above and beyond!"

Customer

David Chen

Perth, WA

These are just a few of our 500+ 5-star reviews across Google, Facebook, and Yelp.

Read More Reviews

Community Involvement

At ViciNitia, we believe in giving back to the communities that have supported our growth. Our team actively participates in various community initiatives and supports local causes. Here are some of the ways we're making a difference:

Apprenticeship Program

We partner with local TAFE institutions to provide apprenticeship opportunities for aspiring mechanics, helping to develop the next generation of automotive professionals.

Vehicle Donation Program

Our team volunteers time to repair and refurbish donated vehicles, which are then given to families in need through local charities.

Car Care Workshops

We host free monthly workshops to teach basic car maintenance skills, helping vehicle owners save money and stay safe on the road.

Environmental Initiatives

We implement strict recycling protocols for oil, batteries, and other automotive materials, exceeding industry standards for environmental responsibility.

Your Daily Inspiration

"Quality means doing it right when no one is looking."

Ready to Experience the ViciNitia Difference?

Our team of certified mechanics is ready to provide the quality service your vehicle deserves.

Book an Appointment